For more than 125 years Gazelle has produced the highest-quality, most comfortable, lightweight bikes possible. Our focus on thoughtful design and technical innovation are inspired by our love of cycling, and a belief that bicycles should be a part of daily life. Our bikes feature low step-through frames to allow easy use by everyone, powerful and reliable mid-drive motors to get you where you need to go, and come complete with everything you need such as fenders, racks, lights, bells, locks and kickstands.
Here at Gazelle, we believe that everyone should be able to enjoy the ride, because Nothing rides like a Gazelle
Royal Dutch Gazelle employs around 450 people at its factory in Dieren, the Netherlands, where we produce over 250,000 bikes a year. This makes Gazelle the market leader in the Netherlands. Quality has been at the forefront since our founding in 1892. More recently, in 1996, Gazelle’s production process was certified to the ISO-9001 standard.
We are proud of our “Royal” title, which was awarded to us by Princess Margriet in honour of our 100th anniversary in 1992. This distinction further serves to cement our commitment to innovation, and our pursuit to make cycling more enjoyable and accessible for everyone.
Bicycles and products are generally shipped via FedEx and tracking information will be provided to you once en route. Shipping time typically takes from 6–10 business days. Bikes will be shipped 80-90% assembled and we encourage customers to have a professional bicycle mechanic complete final assembly and tuning for performance and safety reasons. We offer a $50 reimbursement for this provided the customer gives proof of service. At that time, we will send a check for reimbursement and activate the manufacturer’s warranty.
We encourage local customers to pick up fully assembled and tuned bikes (free of charge) or inquire about our local delivery options. Delivery within a 15 mile radius of our shop is free when bikes are ordered online. Contact us immediately at 619-564-7028 or firstname.lastname@example.org after online purchase to make arrangements.
Our policy lasts 10 days and a 12% restocking fee will be assessed. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. For bikes, they must have less than 3 miles on the odometer. It must also be in the original packaging with manuals and accessories. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted; Any item not in its original condition, is damaged or missing parts for reasons not due to our error; Any item that is returned more than 10 days after delivery. There are no returns or refunds offered for already applied labor or special order items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. There will be a twelve percent restocking fee. As mentioned above, we do not offer returns or refunds for labor or special order items.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded and sale items cannot be refunded.
To return your product, you should mail your product to: 1851 San Diego Ave, Suite 100B, San Diego, CA 92110
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.