With our approach, we are not only pioneers in e-bike technology, we have also touched a nerve: our bikes conquered cities and hearts in a very short time. We advanced to become the market leader in eight markets, and we are represented in eleven additional markets. But what makes us the most proud: over 70,000 Stromer bikes are on the move every day – and this number is ever growing.
Every idea from our 101 employees counts – no matter if they are from the Development, Assembly or Sales department. After all, we don’t understand being a visionary as a question of disciplines, but rather one of passion. And we gather these all under one roof at the Stromer Campus.
Bicycles and products are generally shipped via FedEx and tracking information will be provided to you once en route. Shipping time typically takes from 6–10 business days. Bikes will be shipped 80-90% assembled and we encourage customers to have a professional bicycle mechanic complete final assembly and tuning for performance and safety reasons. We offer a $50 reimbursement for this provided the customer gives proof of service. At that time, we will send a check for reimbursement and activate the manufacturer’s warranty.
We encourage local customers to pick up fully assembled and tuned bikes (free of charge) or inquire about our local delivery options. Delivery within a 15 mile radius of our shop is free when bikes are ordered online. Contact us immediately at 619-564-7028 or firstname.lastname@example.org after online purchase to make arrangements.
Our policy lasts 10 days and a 12% restocking fee will be assessed. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. For bikes, they must have less than 3 miles on the odometer. It must also be in the original packaging with manuals and accessories. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted; Any item not in its original condition, is damaged or missing parts for reasons not due to our error; Any item that is returned more than 10 days after delivery. There are no returns or refunds offered for already applied labor or special order items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. There will be a twelve percent restocking fee. As mentioned above, we do not offer returns or refunds for labor or special order items.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded and sale items cannot be refunded.
To return your product, you should mail your product to: 1851 San Diego Ave, Suite 100B, San Diego, CA 92110
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.