All the Haul features you love with an extended back end. The Haul LT delivers an increased carrying capacity and a rear rack twice the size so you can get more into it than ever before. Brand new accessory options available only on the LT make it more customizable, for whatever you need however you need it. It’s your specially designed tool to do it all… Is that your car breaking into a nervous sweat?
CARGO, CARGO, AND MORE CARGO: The extended back end - or Long Tail, get it? - on the LT means twice the accessory mounts. Throw on six panniers, 2 seats or a combo of both. New to the LT are customizable cargo rails and running boards for better passenger stability, more bags or a custom combo only you could dream up. With the right accessories you'll be prepared to ride the kids to soccer practice and still pick up groceries on the way. With the extra wide kickstand and 20” wheels your start, ride, and stop will be stable and smooth.
Bicycles and products are generally shipped via FedEx and tracking information will be provided to you once en route. Shipping time typically takes from 6–10 business days. Bikes will be shipped 80-90% assembled and we encourage customers to have a professional bicycle mechanic complete final assembly and tuning for performance and safety reasons. We offer a $50 reimbursement for this provided the customer gives proof of service. At that time, we will send a check for reimbursement and activate the manufacturer’s warranty.
We encourage local customers to pick up fully assembled and tuned bikes (free of charge) or inquire about our local delivery options. Delivery within a 15 mile radius of our shop is free when bikes are ordered online. Contact us immediately at 619-564-7028 or firstname.lastname@example.org after online purchase to make arrangements.
Note that we do not ship Specialized electric bikes or Globe electric bikes.
Our policy lasts 10 days and a 12% restocking fee will be assessed. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. For bikes, they must have less than 3 miles on the odometer. It must also be in the original packaging with manuals and accessories. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted; Any item not in its original condition, is damaged or missing parts for reasons not due to our error; Any item that is returned more than 10 days after delivery. There are no returns or refunds offered for already applied labor or special order items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. There will be a twelve percent restocking fee. As mentioned above, we do not offer returns or refunds for labor or special order items.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded and sale items cannot be refunded.
To return your product, you should mail your product to: 1851 San Diego Ave, Suite 100B, San Diego, CA 92110
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.